ALPHA delivers proactive managed IT for Vancouver Island businesses — monitoring, maintenance, helpdesk support, and strategic planning that keeps your systems running clean before problems cost you time and money.
We'll review your current environment and tell you exactly what we see.
Most businesses don't think about IT until something breaks. By then, the damage is already happening — staff can't work, deadlines slip, clients feel it, and the fix costs twice what prevention would have.
Once IT is touching payroll, client data, financial reporting, and operations, the informal approach stops being manageable. Risk doesn't announce itself. It accumulates quietly — until one missed patch, one phishing email, or one hardware failure turns into a week of downtime and a five-figure recovery bill.
The businesses that move to managed IT don't do it because they had a catastrophic incident. The smart ones do it because they looked ahead and didn't want one.
ALPHA monitors your endpoints, servers, and network infrastructure 24/7. When something looks wrong — before it fails — we act. Not after you call us.
Unpatched systems are the most common entry point for attackers. ALPHA manages patching across operating systems, applications, and firmware on a scheduled, documented basis. No gaps.
Your team gets responsive, knowledgeable support when they need it. Real people, fast responses, and problems that get solved — not just logged and closed.
ALPHA manages your M365 tenant — user provisioning, license management, security configuration, SharePoint, and Teams setup. This is where most businesses have the most unmanaged risk.
Your switches, firewalls, and wireless infrastructure managed and monitored as a system. Aruba and SonicWall deployed, configured, and maintained.
Datto-powered backup with immutable, offsite copies of your critical data. When something goes wrong — ransomware, hardware failure, accidental deletion — recovery is fast and complete.
Clear documentation of every device, every license, and every system in your environment. You always know what you have, what it's running, and when it needs replacing.
Quarterly strategic reviews with ALPHA leadership — reviewing your technology environment against your business goals, planning future investments, and making sure your IT is aligned with where your business is going.
Every managed IT client has access to ALPHA's AI advisory and deployment capabilities. If there's an opportunity to automate a workflow or deploy Copilot — your account team will find it and bring it to you.
Break-fix IT looks cheaper until something breaks. Then it costs multiples of what managed care would have cost for the entire year.
| Factor | Break-Fix | Managed IT (ALPHA) |
|---|---|---|
| Cost model | Unpredictable — you pay when things break | Predictable flat fee — budgetable |
| Response timing | After the fact | Before the fact |
| Security approach | Reactive | Proactive, layered |
| Strategic planning | None | Regular strategic reviews |
| Documentation | Minimal | Comprehensive |
| Your exposure | High and growing | Actively managed |
| Staff productivity | Interrupted by IT issues | Protected |
ALPHA Care is designed for Vancouver Island businesses with 10–200 users.
We work exclusively within the Microsoft ecosystem. We lead with strategy, not just support. We connect IT to AI. And we're local — Courtenay and Nanaimo. When something needs a hand on a keyboard, we're there.
All plans include 24/7 monitoring, security patching, helpdesk support, and vCIO strategic planning. No per-ticket fees. No hidden charges.
Monitoring, patching, helpdesk, and security for businesses up to 25 users. Microsoft 365 included.
Get a QuoteEverything in Core plus advanced security (SentinelOne, Keeper), vCIO quarterly reviews, and AI readiness planning.
Get a QuoteFor municipal governments, First Nations, and multi-site organizations. Custom SLA, on-site, and compliance packages.
Get a QuotePricing is per-user, per-month. Minimum 10 users. All plans require a 12-month agreement. Prices in CAD.
Book a free IT assessment. We'll review your environment, document what we find, and show you where the risk is — with no obligation and no sales pressure.